When revenue is in a slump and reviews reflecting lackluster customer satisfaction are surfacing on Yelp, the timing may be right for a change. But with higher wage requirements and new scheduling regulations how can you stop laboring over labor? The key is efficiency and technology is your tool for controlling your restaurant labor costs.
- Match Labor to Actual Needs:
When an unexpected coach bus delivers 50 customers to your door, your eyes may see dollar signs but is your labor up to the task? The old adage “timing is everything” rings true here. And the time you may be taking to manually schedule employees and anticipate customer traffic could be better spent.
An up to date point of sale can reduce restaurant labor costs by centralizing employee communications, streamlining scheduling processes, and automatically analyzing valuable data to optimize your labor. With a click of a button, analyze data trends to make smart projections for staff coverage including:
- Breakdown of labor by product and activity
- Detecting inefficiencies
- Optimizing your workforce for maximum profitability
You’ll be happy not having to search for that last minute email request, and your employees will appreciate accessing their schedule anytime, anywhere. Streamlined communication among your team provides consistency and flexibility, increasing employee morale. Happy employees equal happy customers.
- Go Mobile:
Mobile ordering is growing 300 percent faster than dine-in traffic. Make online ordering a new revenue stream without a parallel increase in restaurant labor cost. You’ll convey a customer-centric culture where convenience and accessibility are the top priority.
For your dine-in customers, implement tableside devices for a quick checkout. Waiting for a bill can turn the tables on an otherwise exemplary experience. Turn tables for the better, using tablets, which increase your revenue potential, and allow you to re-allocate the labor cost of a cashier elsewhere.
- Synergize your Team with Tech:
Allow your team to focus on tasks vital to pleasing your customer’s palette. Let technology sweat the small stuff. Consider self-service kiosk stations to allow your customers to order without the pressure of a long line behind them. With less staff needed on registers, you’ll be able to reallocate your restaurant labor cost to where more coverage is needed without hiring additional employees.
We know labors costs are one of your main concerns, but technology is your ally to serving up short-term victories that will provide long-term profitability. By using tech tools that align labor with actual needs, streamlining the customer experience, and redistributing costs to maximize efficiency, your business will be primed for success.